$900.00
(Operational Process Diagnostic)
Focus: A 90-minute online workshop using a digital whiteboard to visually map a problematic process and identify its primary bottleneck.
Ideal For: Managers struggling with a slow or error-prone internal process.
Outcome: A shared visual map of the process pinpointing the key bottleneck and its hypothesized root cause.
Level 1: Consultation Name & Core Concept
Name: The Process Bottleneck Scanner
Concept: A 90-minute collaborative online workshop using a digital whiteboard (like Miro or Mural) to visually map and diagnose a single, critical business process.
Level 2: Objective & Target Client
Objective: To move from a vague sense of inefficiency (“our onboarding takes too long”) to a clear, visual map of a process, identifying the primary bottleneck and its likely root cause.
Target Client: Operations managers, team leaders, or small business owners who are struggling with a slow, error-prone, or costly internal process (e.g., client onboarding, invoice approval, content creation) but lack the tools or time to analyze it properly.
Level 3: Process & Key Activities
Pre-Work: The client gathers any existing process documentation and provides the consultant with access to a shared digital whiteboard.
In-Session Activities:
Live Process Mapping (40 min): The consultant facilitates, asking the client to describe each step of the process. The consultant visually maps it in real-time on the digital whiteboard using sticky notes and flow arrows.
Pain Point Annotation (20 min): The client is guided to add “pain point” markers to the map—where delays, errors, or frustrations occur most frequently.
Bottleneck Identification & Root Cause Analysis (30 min): Using the visual map, the consultant helps the group pinpoint the single biggest bottleneck and facilitates a rapid “5 Whys” exercise to hypothesize its root cause.
Level 4: Deliverable & Immediate Value
Tangible Deliverable: A shared, saved version of the digital process map, annotated with pain points and the identified bottleneck. Accompanied by a short summary email outlining the hypothesized root cause.
Immediate Value: The client sees their problem visualized for the first time, creating instant shared understanding if multiple team members are present. They leave with a specific, diagnosed issue and a clear starting point for improvement, making the need for a full optimization project undeniable.
